Contact Us

email

[email protected]

Phone

07562 804332

Address

Bashley, New Milton, Hampshire, BH25

Map

Privacy Policy

New Forest Pools
Last updated: [1st March 2026]

1. Who We Are

New Forest Pools is a sole trader business providing swimming pool and hot tub maintenance services in the New Forest and surrounding areas of Hampshire and Dorset, United Kingdom.

Website: https://newforestpools.com
Email: [email protected]
Phone: 07562 804332
Location: New Milton, Hampshire, UK

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Property address where services are provided
  • Details about your swimming pool or hot tub
  • Information provided via website contact forms
  • Information provided by email, telephone, or social media
  • Payment and invoicing information where applicable

We collect this information when you:

  • Submit an enquiry
  • Request a quotation
  • Book a service
  • Communicate with us
  • Interact with us via social media
  • Leave a comment on our website (where enabled)

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to provide services you request.
Legitimate interests – to respond to enquiries and operate our business effectively.
Legal obligation – to comply with tax and accounting requirements.
Consent – where required for marketing communications.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Deliver swimming pool and hot tub services
  • Maintain service records
  • Issue invoices and manage payments
  • Send service reminders or updates
  • Improve our website and services

We do not sell or rent your personal data to third parties.

5. Marketing Communications

We may occasionally contact you with service-related updates or information relevant to pool and hot tub maintenance.

We will not send unsolicited marketing emails without your consent.

You can opt out of marketing communications at any time by contacting us at [email protected].

6. Social Media & Marketing Content

From time to time, New Forest Pools may take photographs or short videos of swimming pools, hot tubs, equipment, or completed work for marketing and promotional purposes.

These may be used on:

  • Our website
  • Social media platforms (such as Facebook and Instagram)
  • Printed marketing materials

We will:

  • Not publish full property addresses
  • Not publish personal identifying information without consent
  • Avoid including identifiable individuals in images unless permission is given

If you prefer that images of your pool or equipment are not used for marketing purposes, you may notify us in writing at [email protected], and we will respect your request.

7. Cookies

We use cookies to improve your browsing experience and ensure our website functions properly.

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for convenience. These cookies last for up to one year.

If you log in to our website (where applicable), cookies are used to manage your session and preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Embedded Content

Pages on this site may include embedded content (such as videos or images). Embedded content behaves in the same way as if you visited the other website directly.

These third-party websites may collect data about you and use cookies. We recommend reviewing their privacy policies.

9. Data Sharing

We may share limited personal data with trusted third-party providers who assist us in operating our business, including:

  • Website hosting providers
  • Email service providers
  • Accounting software providers
  • Spam detection services

These providers are required to protect your data and comply with data protection laws.

We do not sell your personal data.

10. Data Retention

We retain personal data only as long as necessary.

  • Customer service and financial records are retained for up to 6 years to comply with UK tax legislation.
  • General enquiries that do not result in a booking may be retained for up to 12 months.

11. International Data Transfers

Some service providers may store data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure hosting
  • Encrypted website connections (SSL)
  • Restricted access to personal data
  • Confidential handling of customer information

13. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permitted)
  • Restrict or object to certain processing
  • Request transfer of your data

To exercise your rights, please contact us at [email protected].

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.